A Retail Transformation Company

Who are we?

it works is a consultancy specialising in omni-channel retail and enterprise planning solutions. We guide you through the complex world of online retail and resource planning by analysing your business and providing unique solutions tailored to your unique requirements.

Tailored Solutions

Our team of experts bring a wealth of experience from industry-leading, Australian omni-channel retailers. it works operates within a tight-knit community of vendors, partners and truly integrated retail businesses to stay up-to-date with the latest and greatest in e-commerce technology and solutions for you. We combine this experience and leading edge industry knowledge to deliver a comprehensive, data driven approach to optimise and customise your omni-channel e-commerce strategy with proven results.

We ASK QUESTIONS

Would you ever ask a car salesmen which is the best car to buy? No? Then don’t ever make the mistake of blindly asking vendors and implementation partners why their own products and services are ‘the best’. Unless you have quite a few years of e-commerce experience under your belt, this is a surefire way of getting an over-priced, underperforming platform which doesn’t meet your business’s unique requirements. it works offers an experienced view of best practice, cost analysis and industry reliability. We analyse your needs and provide a quality, tailored solution delivered on time with best-in-class quality.

Our Mission

it works advises on best in class strategies, how to implement them and who to partner with. Our goal is to provide outcomes which optimise your business across multiple, integrated channels and keep your customers coming back for more.

The Team

Paul Downs - Managing Director

Paul Downs is an experienced omni-channel and e-commerce technology expert with over 20 years experience that spans working both in-house and consulting to a range of retail clients.

What makes you AWESOME at your job?
Paul has extensive experience leading large IT teams (>150) in FTSE100 companies in the UK and consulting in online retail and IT best practice in Australia. He has recently developed system architecture and online eCommerce strategy for iconic brands such as Super Retail Group, Lorna Jane and Pillow Talk.His first hand experience across many of Australia’s leading multi-channel retailers puts him in hot demand as a regular speaker and influencer at Industry Forums in Australia focussing on the strategic and business change required to embrace the digital revolution.

What do you do in your job day to day?
Paul moves easily between advising on who’s who in the e-commerce implementation partner landscape, to managing large scale enterprise IT projects and advising on which technology would best fit some of Australia’s largest retailers. His unique blend of corporate IT and online digital strategy allows him to identify capabilities, processes and technologies on a regular basis.

What do you enjoy spending your weekends doing?
To counter balance weeks spent focussing on digital strategies, Paul enjoys off-line weekends running and training for Ultra Trail races and tending to his fruit trees!