e-commerce + PIM + OMS Platform Selection

THE SERVICES

• e-commerce Strategy
• Business Process Mapping
• Independent software evaluation
• Independent partner evaluation
• Project management
• Tender management

THE APPLICATIONS 

•  Big Commerce Enterprise SAAS Platform
 •  Review.io
 •  Comestri - PIM
 •  Comestri - OMS
 •  Rewind

THE BUSINESS

For over 40 years, Pillow Talk has been bringing comfort to Australian homes. Proudly standing by their motto ‘we do what we do for the love of comfort’, the business has travelled the world to find the best materials and the latest techniques to ensure that satisfying feeling of comfort. Their belief is comfort that binds us together.

The Objectives

Faced with ongoing problems rising from an old and outdated e-commerce platform, Pillow Talk came to it works for help in selecting a new system and delivery partner. The business had reached a critical junction with their current systems where it was necessary to balance the expensive ongoing costs which were impacting on growth, against the implementation and change associated with a new e-commerce platform and partner selection. Pillow Talk employed the services of it works to run an independent process with an agreed scope and mix of digital solutions. Using it works extensive experience in managing and delivering strategic and tactical solutions, they worked with the team to create a detailed requirement outlining the key criteria to achieve success.

The expertise provided by it works:

Expertise provided by it works included; e-commerce strategy creation and evaluation, business process mapping, tender management, project management services, RFP and RFI documentation and pre-qualification documentation creation, technical documentation creation and other subject matter expertise to support the selection process.

The Outcome

In under 4 weeks, our team of consultants were able to deliver and manage a comprehensive partner and platform selection including:

• Assessment of the partner eco-system, looking at quality, quantity and location

• Analysis of the commercial model and licensing implications

• Total cost of ownership including any license fees, support, maintenance and revenue share

• Complexity and integration capability of the overall system architecture

• Assessment of the product roadmap and level of investment being made into the platform

• Non functional requirements – assessment of how each solution meets the clients stated requirements for availability, performance, scalability, security etc.

• Upgrade path – future impacts of any system upgrades

• Software delivery method – identification of on premise license for SaaS and PaaS products

• Support and training – assessment of internal capability and capacity