Digital Transformation - ERP POS ECOM Implementation (Project Management, Project Governance, Business Analysis)

THE SERVICES

• Business and digital transformation leadership & expertise
• Project management expertise
• Project governance & quality assurance expertise
• Testing management
• Change management

THE APPLICATIONS 

• Island Pacific POS replaced with CEGID Y2 POS
• MYOB financials replaced with INFOR M3 ERP
• Magento Community site replaced with Magento 2
• Dot Mailer
• various other 3rd party integrations

THE BUSINESS

SHEIKE is a proudly Australian owned and operated women’s premium fast fashion apparel retailer with over 40 stores nationally including an online store. Now over 40 years strong in the apparel market, SHEIKE continues to grow from strength to strength living by its moto that “life’s too short to wear boring clothes”.

The Objectives

it works were engaged by the then newly appointed General Manager to undertake an independent review of its existing solution architecture including ERP, POS, PLM and e-commerce platforms. SHEIKE’s ageing architecture and legacy systems were significantly stifling its capacity to grow both organically and through new channels, limiting their ability to re-engineer existing business processes and ultimately preventing them from implementing any major new initiatives to improve the customer experience across all touch points.

Having recently undertaken a significant re-brand and a move into a bespoke new HQ and warehouse, the businesses senior team had the appetite to undertake a major Digital Transformation allowing it to become best of breed and realise the benefits a new omni-channel architecture. Achieved through business process improvements and efficiencies, significantly improved revenues through opening up new revenue channels such as click and collect, ship from store, entering new markets, improved profitability, access to rich data, customer focused insights and much, much more.

The expertise provided by it works:

it works was selected to lead 9-month digital transformation including

• Reviewing their existing solution architecture vs desired future state requirements

• Independently managing the tendering, RFI, selection & scoring processes for all new software solutions and implementation partners

• Project Management and Governance of the ERP build and implementation

• Project Management and Governance of the POS build and implementation

• Project Management and Governance of the e-commerce platform build and implementation

• Project Management and Governance of the DotMailer email platform and other 3rd Party solution integrations

• Quality assurance services to devise the testing strategy and manage the execution

• Change management services to identify organisational change as a result of systems and process changes
  

The Outcome

After 9 months of leading this significant Digital Transformation, SHEIKE went live with a fully revitalised omni-channel architecture…….On time, to budget and to the agreed quality standards. This was all achieved through the combined efforts of SHIEKE, software vendors, implementation partners and it works bringing their project management and governance expertise, methodology, framework and ERP/POS/e-commerce subject matter expertise.

The project delivered:

• A world class and leading suite of solutions

• Reduced inefficiencies and removed redundant processes across the business

• Improved transparency and access to real time data – business intelligence

• Significantly improved upon the customer experience, in store and online opening up new paths to purchase